Lang Jewelers

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Phone: 352-672-6299
sales@langjewelers.com
 

Our Policies

 

TERMS AND CONDITIONS

 

 

PLEASE READ CAREFULLY BEFORE USING THIS SITE.  All users of this site must agree that access to and use of this site is subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, do not use this site.

 

10 Day Internet RETURN POLICY
Your satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in its original new condition within 10 days from the date received for a refund or exchange.  Unfortunately, we cannot except returns on special order items, which include rings sized smaller than 6 and larger than a size 7.  Please note that the above return policy applies to Internet purchases only.  Please note that if there is any damage to your purchase you must notify us by emailing sales@langjewelers.com within 24 hours after receipt of the merchandise.


RETURN INSTRUCTIONS

When we receive your return and it is accepted, your refund or new item will be processed in a matter of days.  Upon receiving your return, the item will be reviewed by our Quality Control department.  Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return.  Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt.  Be sure to include all packaging and collateral material, including diamond certificates.  A $250 fee will be charged if the diamond certificate is not returned.

Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase.  Be sure to request a return receipt for confirmation that your shipment has reached us.

Mail your return to:

Lang Jewelers

Internet Sales

133 SW 130th Way Suite B

Gainesville, FL 32669

 

 

PAYMENT TERMS    

Please note that all prices listed are in US dollars.  We accept payment with American Express, Visa, MasterCard, and Discover.  We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card.  We ship only to addresses within the United States.  All credit card purchases are subject to approval. 

Please note that we do not accept trade-ins on any direct or indirect internet purchases.

SHIPPING    

Most items ship within 3 business days. Rings smaller than a size 6 and larger than a size 7 are considered special orders and usually ship within 7 to 14 business days. All items are shipped Express Mail. There is no shipping charge for purchases of $200 or more, all others incur a charge of $20.

Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require a wire transfer. Contact customer service and they will assist you with this.

We are only responsible for shipping your purchase, addressed to you, to the address specified by you. Your purchase is considered received by you when delivered to the address specified by you. We have no control over and bear no responsibility regarding who actually accepts the package (your purchase) at the address specified by you.

TYPOGRAPHICAL ERRORS

We make every effort to ensure that the prices listed on the www.langjewelers.com web site are accurate.  However, in the event an item is shown with an incorrect price, we reserve the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged.  Please note that in order that you can view items in greater detail, some products may appear larger or smaller than actual size.  Color and size of items may appear differently since every computer monitor is set differently.  Please note that all items are subject to prior sale.  We reserve the right to refuse or cancel any orders placed for an item that has been sold or is no longer available.

All diamond weights except for certified loose diamonds listed on this site may vary .05 carats from the stated weight.

OUR PRIVACY POLICY    

Lang Jewelers respects the privacy of our customers and those who visit our web site. We know that you may have concerns about privacy while shopping or surfing on the Internet. This privacy policy describes how we use and do not use information provided to us at langjewelers.com, and the steps we take to protect it. This Privacy Policy only applies to information collected online.

Information Collection and Use

Lang Jewelers collects information from our web site users. Depending upon the relationship you choose to have with us, we will collect an appropriate level of information about you. We attempt to ask you to share only the information that we need to address and serve your needs. Through our web hosting service, we collect general statistical information to determine how our site is being used. This information includes the number of visitors to our site, time and day of access, length of visits, host, or server provider. We use this information exclusively for internal purposes. For services that require payment, we also collect personally identifiable information which is used for our billing purposes, confirm your order, prevent and detect fraud or abuse, or respond to your requests or inquiries.

Use of “Cookies”

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. During your visit to our site you may be issued a “cookie”. We do not use cookies for any reason other than to provide convenience to our visitors and to improve the online shopping experience.

Sharing of Information with Third Parties

Lang Jewelers does not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. Examples of third parties we may share information with include shipping companies, financing companies, credit card processors. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Lang Jewelers. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.

Compliance with Law and Fraud Protection

We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction.

Business Transfer

Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.

Protection of Information Collected Through This Site

We implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and user names, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by others. Lang Jewelers does not assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.

Children’s Online Policy

We are committed to preserving online privacy for all of its website visitors, including children. We do not knowingly collect information about children or sell products to children under the age of 13. We encourage you to visit the FTC’s website at http://www.ftc.gov/  for tips on protecting children’s privacy online.

Links

Our web site contains links to other sites. Lang Jewelers is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

Consent to Lang Jewelers Privacy Policy

By using this Website, you agree to Lang Jeweler’s privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Website constitutes your consent to this privacy policy and any updates.

If you have any questions or comments about this Privacy Policy, call us at 352-672-6299, email us at sales@langjewelers.com  or write us at:

Lang Jewelers

133 SW 130th Way Suite B

Gainesville, FL 32669

 

COPYRIGHTS

 

All content, text, graphics, code included in this site as well as works licensed to Matthew Lang, Inc. are copyrighted as a collective work under the United States and other copyright laws, and are the property of Matthew Lang, Inc.  Lang Jewelers is a registered trademark of Matthew Lang, Inc.

 

USE OF SITE

We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.  This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied.  Some states do not permit the above so the above limitation or exclusions may not apply to you.

Harassment in any manner or impersonation of others on the site is strictly forbidden.  You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable.  You may not upload commercial content on this site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Your use of this site shall be governed in all respects by the laws of the state of Florida, USA, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.  You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of any products) shall be in the state or federal courts located in Pinellas County, Florida.  Any cause of action or claim you may have with respect to this site (including but not limited to the purchase of products) must be commenced within one year after the claim or cause of action arises.

LIMITATION OF LIABILITY

Matthew Lang, Inc. shall not be liable for any special or consequential damages that result from the use of, inability to use, the materials on this site or the performance of the products, even if Matthew Lang, Inc. has been advised of the possibility of such damages.  Applicable law may not allow the above limitations or exclusions so this may not apply to you.

TERMINATION

These terms and conditions are applicable to you upon your accessing the site and / or completing the registration or shopping process.  These terms and conditions, or any part of them, may be terminated by Matthew Lang, Inc. without notice at any time, for any reason.  The provisions relating to Copyrights, Trademarks, Use of Site, Limitation of Liability, and Indemnification shall survive any termination.

IDEMNIFICATION

You agree to indemnify, defend, and hold harmless Matthew Lang, Inc., it’s officers, directors, employees, agents, licensors, and service suppliers from and against all losses, expenses, damages, and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account by you or any other person accessing the site using your Internet account.

 


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